Technical Support

We understand that managing an educational institution can be complex, and that's why we offer a range of pricing plans to suit different needs. Our pricing plans vary depending on the size of the institution and the number of students, and we always strive to ensure that our prices remain competitive.

We also offer a dedicated support manager to our premium clients, in addition to our regular support services. Our customers can contact us for technical support through our email address techsupport@geniusedusoft.com or call us on Our Support Phone Numbers +91-79-26852558 / +91-79-4847 3326.

We have a robust support system with level 1, level 2, and level 3 support to cater to different types of support needs. Our support team is available to answer your queries and resolve any technical issues that you may encounter with our system.

At GeniusEdu Management System, we understand that every educational institution has unique needs, which is why we have developed a comprehensive range of modules to cater to these needs. Our modules include

Online Admission / Enrollment
Student Management
Academic Management
Entrance Examination
Human Resource Management
ID Card Generation and Printing
Attendance & Time-table Management
Parent / Teachers Meeting.

Online / Offline Examination
Finance Management
Fees Management
Scholarship / Fee Concession
Certificate Generation
Activity Management
Result Management
Security Gate / Front Desk Management

Messaging & SMS Notifications
Event Management
Library Management
Route Wise Transportation Management
Student / Vehicle Tracking
Hostel Management
Online Fee Payment from Cloud Based Software and Mobile App

Customers can choose different modules according to their requirements. Our goal is to ensure that our customers have access to the best possible support and the most innovative solutions to streamline their educational institution's operations. We are committed to ensuring that our customers have a seamless experience with our system, and we will continue to improve our support services to meet the evolving needs of our customers.

In conclusion, we are committed to providing our customers with the best possible support and to continually improving our system to meet the ever-changing needs of educational institutions. If you have any queries or concerns about our system or require technical support, please do not hesitate to contact us.

Level 3 Support

In the rare event that the issue cannot be resolved by the Level 2 support team, the ticket is escalated to the Level 3 support team. This team consists of our Project Manager or Management Team who are more experts in the platform and decision making and are able to provide advanced troubleshooting and technical assistance.

Dedicated Support Manager

We understand that our premium clients have specific requirements and may need additional assistance beyond our regular support system. To cater to this need, we provide a dedicated support manager who acts as a single point of contact for the client. The support manager is responsible for ensuring that all the client's queries and issues are resolved in a timely and efficient manner. The support manager also provides regular updates to the client regarding the progress of their requests.

Support Channels

We provide multiple channels for our customers to reach out to us for technical support. Our customers can contact us through our technical support email id: techsupport@geniusedusoft.com or our support phone numbers : +91-79-26852558 / +91-79-4847 3326. We also have a dedicated support portal where customers can log in and raise a support ticket. The support portal allows customers to track the status of their tickets and communicate with our support team.

At GeniusEdu Management System, we are committed to providing the best possible support to our customers. Our support team comprises of experienced professionals who are dedicated to resolving any issues that our customers may face. We offer multiple support channels and have a robust support system in place to ensure that our customers' queries are resolved in a timely and efficient manner. We also provide a dedicated support manager to our premium clients, ensuring that their specific requirements are catered to.